Candidate profile

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5 years of experience

Skills

Front Desk & Client Reception Appointment Scheduling & Booking Coordination Client Greeting & Guest Relations Social Media & Online Booking Management Phone & Enquiry Handling Cash Handling & Payment Processing Complaint Resolution & Customer Care Microsoft Office CRM & Record Keeping Hospitality Customer Service Team Coordination Communication Problem Solving Record Keeping

Experience

Hostess & Stock Controller

Kitek Liquor House

2024-05 - 2026-02

First point of contact for all guests, welcoming walk‑ins and managing reservations while maintaining a warm, professional front‑of‑house atmosphere. Handled high volumes of in‑person and phone enquiries daily, staying calm during peak periods. Resolved most client concerns on first contact through active listening and composed problem‑solving. Built strong client relationships, driving a noticeable increase in repeat visits through personalised service. Processed all customer payments accurately, maintaining zero cash discrepancies and coordinated real‑time communication between front‑of‑house and operations to keep service running smoothly.

Hostess

Rixxos Lobby & Grill

2022-10 - 2023-04

Served as the welcoming face of the venue, creating a positive first impression for every guest. Managed simultaneous reservations and walk‑in traffic during busy periods, reducing wait times. Built genuine rapport with regular clients, contributing to a high return‑customer rate. Liaised in real time between front‑of‑house and kitchen teams to ensure smooth service.

Marketing & Digital Communication Representative

Freelance / Club Soda Company

2020-10 - 2023-09

Managed client and community communication across Instagram, WhatsApp Business, and Facebook with a warm, on‑brand tone. Handled enquiries, booking requests, and complaints via online chat, resolving issues promptly and professionally. Maintained accurate client records and communication logs through reliable CRM data entry. Grew audience engagement through consistent, friendly digital communication.

Receptionist

African Ventures

2020-10 - 2021-09

Managed front desk operations as primary point of contact for clients, visitors, and incoming calls. Coordinated calendars and schedules for a five‑person executive team with zero missed meetings. Handled all incoming and outgoing correspondence—including calls and emails—ensuring timely and professional communication.

Languages

English

fluent

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