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Skills
Experience
Executive Assistant
ClearZal Latinoamerica
2023-01 -
Provides high‑level administrative support to senior executives, managing complex calendars, travel arrangements and meeting logistics. Implements automation scripts in Google Workspace to reduce manual scheduling effort by 30 %. Coordinates cross‑functional projects, prepares executive presentations and ensures timely follow‑up on action items. Acts as a liaison between leadership and internal teams, improving communication flow and decision‑making speed.
Customer Service Representative
ClearZal Latinoamerica
2022-01 - 2023-12
Handled inbound and outbound customer inquiries via phone, email and chat, maintaining a 95 % satisfaction rating. Managed the CRM system, updating client records and tracking issue resolution timelines. Trained new hires on service protocols and contributed to the development of a knowledge‑base that reduced average handling time by 15 %. Collaborated with the sales team to qualify leads and support the onboarding process.
Executive Assistant / Community Manager - Graphic Designer
REPZA Autopartes y Servicios
2020-01 - 2022-12
Optimized executive workflows by introducing AI‑assisted scheduling in Google Calendar and building KPI dashboards in Google Sheets, enhancing team performance visibility. Developed collaborative document structures on Google Drive, streamlining information access for a 20‑person team. Managed an online educational platform, automating enrollment processes and handling customer database administration. Produced graphic content for social media, scheduled publications and monitored engagement, increasing community growth by 25 %.
Languages
Spanish
intermediate
English
intermediate
German
intermediate
Last updated: 3 tuần trước