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Skills
Experience
Sales Associate / MST Associate
Lowes
2025-04 -
Certified in heavy‑equipment safety operations, including forklift and narrow‑aisle reach truck. Provides multi‑department product support and guides customers through product selection and purchasing decisions. Maintains department organization, service quality and high LTR scores through excellent service. Completes LSR audits and continuously updates product knowledge by simulating product use.
Non‑Clinical Education Coach / Trainer
Optum
2024-01 - 2025-12
Delivered professional, high‑quality customer service while collaborating with center teams and corporate leadership to boost clinic performance. Identified training needs, designed development initiatives and conducted annual and ad‑hoc skills assessments for non‑clinical staff. Analyzed performance data to pinpoint improvement opportunities and acted as SME for new product testing and implementation. Coordinated specialist referrals to ensure timely patient care.
Float Care Coordinator / Medical Receptionist
Optum
2022-06 - 2024-01
Trained in Allscripts EHR/PM and Rightfax, supporting dual roles across multiple facilities. Managed CNR processes and referrals while providing high‑quality patient and workflow support. Served as a liaison between patients, clinicians and administrative teams, ensuring accurate documentation and efficient scheduling.
Information Desk Clerk
BayCare
2021-06 - 2022-06
Utilized TeleTracking XT and PassagePoint systems while maintaining HIPAA compliance. Assisted patients and visitors with navigation, issue resolution and provided information on hospital procedures. Gained familiarity with medical terminology and supported front‑line operations.
Languages
English
fluent
Last updated: 2 tuần trước