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Skills
Experience
Sales Associate/MST Associate
Lowes
2025-04 -
Certified in heavy‑equipment safety operations (forklift and narrow‑aisle reach truck) and provides multi‑department product support. Maintains department organization and service quality while guiding customers through product selection and purchasing decisions. Drives high LTR scores by delivering exceptional service and completes LSR audits, continuously updating product knowledge through hands‑on simulation.
Non‑Clinical Education Coach/Trainer
Optum
2024-01 - 2025-12
Delivered professional customer service standards and collaborated with center teams and corporate leadership to improve clinic performance. Identified training needs, designed development initiatives for non‑clinical staff, and reviewed performance data to pinpoint improvement opportunities. Conducted annual and ad‑hoc skills assessments, served as SME for new product testing and implementation, and coordinated specialist referrals to ensure timely patient care.
Float Care Coordinator / Medical Receptionist
Optum
2022-06 - 2024-01
Trained in Allscripts EHR/PM and Rightfax, managing dual roles across multiple facilities. Provided high‑quality patient and workflow support, leveraging strong understanding of CNR processes and referrals. Ensured accurate documentation and efficient patient flow while maintaining compliance with HIPAA regulations.
Information Desk Clerk
BayCare
2021-06 - 2022-06
Utilized TeleTracking XT and PassagePoint systems to assist patients and visitors with navigation and issue resolution while maintaining HIPAA compliance. Gained experience with medical terminology and hospital procedures, contributing to smoother front‑desk operations and improved patient satisfaction.
Languages
English
fluent
Last updated: 2 tuần trước