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Skills
Experience
Sales Associate/MST Associate
Lowes
2025-04 -
Certified in heavy‑equipment safety operations (forklift and narrow‑aisle reach truck). Provided multi‑department product support and maintained department organization and service quality. Guided customers through product selection and purchasing decisions, driving high LTR scores for the store. Completed LSR audits and continuously updated product knowledge by simulating product usage.
Non‑Clinical Education Coach/Trainer
Optum
2024-01 - 2025-12
Delivered professional, high‑quality customer service aligned with corporate standards. Collaborated with center teams and corporate leadership to enhance clinic performance. Identified training needs, designed development initiatives for non‑clinical staff, and reviewed performance data to pinpoint improvement opportunities. Conducted annual and ad‑hoc skills assessments, served as SME for new product testing and implementation, and coordinated timely patient referrals with specialists.
Float Care Coordinator / Medical Receptionist
Optum
2022-06 - 2024-01
Trained in Allscripts EHR/PM and Rightfax, managing dual roles across multiple facilities. Provided high‑quality patient and workflow support while navigating CNR processes and referrals. Ensured accurate documentation and efficient communication between clinical teams, enhancing overall patient experience.
Information Desk Clerk
BayCare
2021-06 - 2022-06
Utilized TeleTracking XT and PassagePoint systems while maintaining HIPAA compliance. Assisted patients and visitors with navigation, issue resolution, and provided information on medical terminology and hospital procedures, contributing to smoother facility operations.
Languages
English
fluent
Last updated: 2 tuần trước