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Skills
Experience
Sales Associate / MST Associate
Lowes
2025-04 -
Certified in heavy‑equipment safety operations, including forklift and narrow‑aisle reach truck, and provides multi‑department product support. Maintains department organization, service quality, and product knowledge through hands‑on simulation. Guides customers through product selection and purchasing decisions, contributing to high LTR scores for the store. Completes LSR audits and continuously updates product expertise to ensure compliance and customer satisfaction.
Non‑Clinical Education Coach / Trainer
Optum
2024-01 - 2025-12
Delivered professional, high‑quality customer service while collaborating with center teams and corporate leadership to boost clinic performance. Identified training needs for non‑clinical staff, designed development initiatives, and conducted annual and ad‑hoc skills assessments with coaching sessions. Analyzed performance data to pinpoint improvement opportunities and served as SME for new product testing and implementation. Coordinated specialist referrals to ensure timely patient care.
Float Care Coordinator / Medical Receptionist
Optum
2022-06 - 2024-01
Trained in Allscripts EHR/PM and Rightfax, managing dual roles across multiple facilities to support patient workflow. Provided high‑quality patient and workflow support while navigating CNR processes and referrals. Ensured accurate documentation and communication between clinical teams, enhancing overall care coordination.
Information Desk Clerk
BayCare
2021-06 - 2022-06
Utilized TeleTracking XT and PassagePoint systems while maintaining HIPAA compliance to assist patients and visitors. Resolved navigation issues and provided information on hospital procedures, gaining familiarity with medical terminology and facility operations.
Volunteer
Specially Fit
2021-04 -
Trains special‑needs youth in safe weightlifting techniques and supports participants during competitions, fostering inclusive fitness environments.
Volunteer
Seeds of Hope
2021-04 -
Organizes and distributes donated goods, assisting low‑income families with food and essential items to improve community wellbeing.
Languages
English
fluent
Last updated: 2 tuần trước