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Skills
Experience
Head of ERP
Maarif for Education
2024-03 - 2026-07
Managed a full ERP transformation programme, overseeing strategic planning, budgeting, implementation and ongoing support. Led cross‑functional ERP project teams and coordinated vendor negotiations and system integrations such as ZATCA, HR add‑ins and bank interfaces. Ensured alignment of the ERP solution with business processes and guided key users across multiple departments to adopt the new system.
Head of ERP & CRM Department
Qatar Charity
2020-10 - 2024-03
Oversaw ERP and CRM implementations, managing both functional and technical teams across the organisation. Directed Power BI analytics and automation projects using Microsoft Power Platform to improve reporting and decision‑making. Optimised business processes across departments and increased user adoption through structured training programmes.
ERP Functional Team Leader
Qatar Charity
2019-08 - 2020-10
Led the functional ERP team, coordinating requirements gathering, configuration and testing activities. Collaborated with technical specialists to ensure seamless integration of ERP modules with existing systems. Delivered training and support to end‑users, resulting in higher system utilisation.
Senior ERP Functional Consultant
Dynamics Innovations (Freelance)
2019-04 - 2019-07
Provided functional consulting for Microsoft Dynamics 365 implementations, gathering business requirements and configuring modules. Conducted workshops with clients to align ERP functionality with their processes. Assisted in data migration and post‑go‑live support.
Senior ERP Functional Consultant
Insight Business Solutions
2018-03 - 2019-07
Implemented ERP solutions for mid‑size organisations, focusing on finance and supply chain modules. Managed stakeholder communication, performed gap analysis and configured system settings. Delivered training sessions and created documentation for end‑users.
Senior Professional Services Engineer
Integrated Technology Group
2016-09 - 2018-03
Delivered professional services for ERP deployments, including system design, configuration and integration. Worked closely with clients to define project scope and timelines. Provided technical support and troubleshooting during and after implementation.
Functional ERP Implementer
Sermon Business Solutions
2016-01 - 2016-09
Implemented ERP modules for small businesses, handling requirement analysis, configuration and user training. Assisted in data migration and performed system testing to ensure quality delivery.
ERP Specialist
LeadingEdge Technology
2014-09 - 2016-01
Supported ERP implementation projects, focusing on functional configuration and user support. Collaborated with senior consultants to customise solutions for client-specific needs. Conducted end‑user training and prepared project documentation.
Education
B.Sc. in Accounting, Hashemite University, Jordan (2014)
Languages
Arabic
native
English
intermediate
Last updated: 2 tuần trước