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10 years of experience

Skills

Microsoft Dynamics 365 Microsoft Dynamics AX 2012 Power Platform Power BI Odoo Oracle EBS ERP Project Management Process Optimization Business Analysis Cross‑functional Team Leadership Budgeting Vendor Negotiations Stakeholder Communication Change Management

Experience

Head of ERP

Maarif for Education – Riyadh, Saudi Arabia

2024-03 - 2026-07

Managed full ERP transformation programmes, overseeing strategic planning, budgeting, implementation and support. Led ERP project teams and coordinated vendor negotiations and system integrations (ZATCA, HR add‑in, Bank Integration). Ensured alignment of the ERP solution with business processes and guided key users across multiple departments.

Head of ERP & CRM Department

Qatar Charity – Doha, Qatar

2020-10 - 2024-03

Oversaw ERP and CRM implementations, managing both functional and technical teams. Directed Power BI analytics and automation projects using Microsoft Power Platform. Optimised business processes across departments and improved user adoption through structured training programmes.

ERP Functional Team Leader

Qatar Charity – Doha, Qatar

2019-08 - 2020-10

Led functional ERP teams delivering configuration, testing and user support. Coordinated with technical teams for integrations and customisations. Monitored project milestones and ensured delivery within scope and budget.

Sr. ERP Functional Consultant

Dynamics Innovations – Freelance

2019-04 - 2019-07

Provided expert functional consulting for Microsoft Dynamics 365 implementations. Conducted business process analysis, configured modules and delivered end‑user training. Assisted in data migration and post‑go‑live support.

Sr. ERP Functional Consultant

Insight Business Solutions – Amman, Jordan

2018-03 - 2019-07

Implemented ERP solutions for mid‑size clients, focusing on finance and supply chain modules. Gathered requirements, performed gap analysis and configured system settings. Managed stakeholder communication and ensured successful project hand‑over.

Sr. Professional Services Engineer

Integrated Technology Group – Amman, Jordan

2016-09 - 2018-03

Delivered professional services for ERP deployments, including system design, customisation and integration. Conducted workshops, prepared documentation and supported go‑live activities. Collaborated with cross‑functional teams to resolve technical issues.

Functional ERP Implementer

Sermon Business Solutions – Amman, Jordan

2016-01 - 2016-09

Implemented ERP modules for clients, handling configuration, data migration and user training. Assisted in process re‑engineering and provided post‑implementation support.

ERP Specialist

LeadingEdge Technology – Amman, Jordan

2014-09 - 2016-01

Supported ERP implementation projects, focusing on functional specifications and testing. Coordinated with developers for customisations and delivered training sessions to end users.

Education

B.Sc. in Accounting, Hashemite University (2014)

Languages

Arabic

native

English

intermediate

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Last updated: 2 tuần trước