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17 years of experience

Skills

Relationship Management Retail Banking Liability Sales Banking Products & Services Customer Service Customer Acquisition Sales & Business Development Corporate Sales High-Net-Worth Customer Service Branch Operations Performance Monitoring KPI Support Stakeholder Management Government Relations Team Coordination

Experience

Assistant Relationship Manager

Emirates NBD

2020-05 - 2023-01

Supported senior relationship managers in handling client portfolios and delivering a full range of banking products and services. Identified client needs, leading to successful cross‑selling, customer acquisition and retention initiatives. Monitored service requirements and operational details to ensure high customer satisfaction and relationship quality. Coordinated with internal teams to resolve issues promptly and guarantee timely execution of banking requests.

Liability Sales Agent

Emirates NBD

2018-07 - 2020-04

Promoted liability products and banking services to existing and prospective customers, generating new business opportunities. Developed strong customer relationships, identified sales prospects and supported acquisition and retention efforts. Assessed client needs and recommended appropriate banking solutions while maintaining a customer‑focused approach. Followed up on leads and requests to sustain sales performance and service quality.

Government Relations Manager

State Bank of India

2018-01 - 2018-06

Managed relationships with government entities and coordinated administrative requirements with relevant stakeholders. Facilitated effective communication between internal teams and external parties to support business operations. Oversaw documentation, requests and operational requirements to ensure timely completion and compliance.

Director of Support Services

Saudi Sicli

2016-10 - 2016-10

Coordinated support‑service activities and administrative tasks across multiple business functions. Ensured operational follow‑up, internal coordination and delivery of services to meet organizational standards.

Sales Advisor – Corporate Sales

Ejada United

2014-11 - 2015-03

Supported corporate sales initiatives, engaging customers and driving business development. Identified client requirements and assisted in creating sales opportunities and relationship development. Maintained continuous communication with customers and internal stakeholders to ensure smooth service delivery.

Account Executive – Al-Wesam Customer Service, High-Net-Worth Individuals

National Commercial Bank (NCB)

2008-05 - 2012-09

Provided dedicated customer service and relationship support to high‑net‑worth individuals. Handled account inquiries, requests and service requirements with a client‑centric approach. Built strong customer relationships and coordinated with internal departments to resolve service issues efficiently.

Coordinator – Retail Branches Support

National Commercial Bank (NCB)

2006-07 - 2008-04

Coordinated support activities for retail branches, ensuring smooth operational processes. Managed internal communication and facilitated the delivery of branch services to meet performance standards.

Languages

Arabic

fluent

English

fluent

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Last updated: 2 tuần trước