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Skills
Experience
Head of Sales & Marketing
Assembly Cloud Solutions
2024-11 -
Leads a three‑person commercial team responsible for AWS partner channel development, enterprise sales and marketing across ANZ and international markets. Personally closed A$0.5M in FY25‑26, representing roughly 65 % of the company’s direct sales. Managed 145 sales calls and a pipeline of A$1.3M, achieving a 65 % win rate (47 of 72 deals). Built the AWS partner channel from scratch using the Reverse Selling Method and HubSpot CRM, and owns end‑to‑end forecasting and opportunity registration via the AWS ACE system. Promoted from Sales Development Manager within the first year, establishing the company’s sales process discipline.
Founder
MatMetrics
2025-02 -
Founded and solo‑engineered a BJJ/grappling intelligence platform, handling product design, engineering and AI‑orchestrated development. Designed and implemented data pipelines, an ELO ranking engine, web application and admin tooling using an AI‑driven development workflow. Launched an Australian pilot that achieved early market traction and user engagement. Responsible for all aspects of the business, from technical architecture to go‑to‑market strategy.
Enterprise Customer Success Specialist
Amazon Web Services
2022-08 - 2024-11
Provided premium support to AWS enterprise customers across ANZ and global regions, analysing account and billing data to uncover cost‑optimisation and growth opportunities. Built trusted relationships that improved customer retention and satisfaction. Co‑led cultural initiatives as Vice President of the Latinos@ANZ chapter, fostering community engagement. Delivered strategic recommendations that helped customers scale their cloud workloads efficiently.
Founder & Director
Troop Transport & Logistics
2021-03 - 2023-12
Founded and scaled a transport and logistics operation serving enterprise clients throughout Sydney, NSW. Managed end‑to‑end operations, including fleet management, client acquisition and service delivery. Grew the business to a profitable enterprise, overseeing a team and handling complex logistics contracts. Implemented process improvements that increased operational efficiency and customer satisfaction.
Inside Sales Coordinator
DMK Forest Products
2018-10 - 2019-11
Coordinated inside sales activities and customer accounts for a construction products distributor. Managed order processing, lead qualification and sales reporting, ensuring timely fulfillment and high customer service standards. Collaborated with field sales and logistics teams to streamline the sales cycle and improve order accuracy.
Head of Customer Experience
Bravo Migration
2013-03 - 2018-08
Led a four‑person team delivering customer success and account management for an immigration and visa services business in Sydney. Delivered $3.5M in annual sales and increased qualified leads by 900 %. Maintained a 98 % customer satisfaction rate across all accounts through proactive service and relationship management. Implemented process improvements that enhanced client onboarding and retention.
Marketing Manager
Reach Recruitment
2012-07 - 2013-03
Developed and executed the marketing and communications strategy for a recruitment firm. Managed multi‑channel campaigns, content creation and brand positioning to attract both candidates and corporate clients. Measured campaign performance and optimized spend to improve lead generation and conversion rates.
Languages
English
fluent
Portuguese
native
Spanish
intermediate
Last updated: 2 tuần trước