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Skills
Experience
Head of Sales & Marketing
Assembly Cloud Solutions
2024-11 -
Lead a three‑person commercial team covering design, lead generation and community engagement across ANZ and international markets. Own AWS partner channel development, enterprise full‑cycle sales and marketing strategy, closing A$0.5M in FY25‑26 which represents 65 % of company revenue. Manage a pipeline of A$1.3M, conduct 145 direct sales calls and achieve a 65 % win rate (47 deals out of 72). Built the AWS partner channel from scratch using the Reverse Selling Method and HubSpot CRM, and instituted end‑to‑end forecasting and opportunity registration via the AWS ACE system. Promoted from Sales Development Manager within the first year.
Founder
MatMetrics
2025-02 -
Designed and built a BJJ/grappling intelligence platform end‑to‑end, handling data pipelines, an ELO ranking engine, web application and admin tooling. Implemented an AI‑orchestrated development workflow to accelerate feature delivery. Launched an Australian pilot that achieved early market traction and measurable user engagement. Managed all product, engineering and AI aspects solo, demonstrating full‑stack technical leadership.
Enterprise Customer Success Specialist
Amazon Web Services
2022-08 - 2024-11
Provided premium support to AWS enterprise customers across ANZ and global regions, analysing account and billing data to uncover cost‑optimisation and growth opportunities. Built trusted relationships that improved customer retention and satisfaction. Co‑led cultural initiatives as Vice President of the Latinos@ANZ chapter, fostering community and diversity within the organisation. Delivered actionable recommendations that contributed to increased AWS consumption and revenue.
Founder & Director
Troop Transport & Logistics
2021-03 - 2023-12
Founded and scaled a transport and logistics operation serving enterprise clients across Sydney, NSW. Oversaw end‑to‑end service delivery, fleet management and client relationship management. Grew the business to a sustainable operation with recurring contracts and demonstrated ability to navigate regulatory and operational challenges in the logistics sector.
Inside Sales Coordinator
DMK Forest Products
2018-10 - 2019-11
Managed inside sales operations and coordinated customer accounts for a construction products distributor. Handled order processing, lead qualification and sales reporting, contributing to streamlined sales cycles. Collaborated with field sales teams to ensure accurate product availability and timely delivery.
Head of Customer Experience
Bravo Migration
2013-03 - 2018-08
Led a four‑person team delivering customer success and account management for an immigration and visa services business. Delivered $3.5M in annual sales and increased qualified leads by 900 %. Maintained a 98 % customer satisfaction rate across all accounts through proactive service and process improvements.
Marketing Manager
Reach Recruitment
2012-07 - 2013-03
Developed and executed the marketing and communications strategy for a recruitment firm. Managed multi‑channel campaigns, content creation and brand positioning to attract both clients and candidates. Measured campaign performance and adjusted tactics to improve lead generation.
Languages
English
fluent
Portuguese
native
Spanish
intermediate
Last updated: 2 tuần trước