Assistant Quality & Sustainability Manager

About the role

Rixos Phu Quoc, a luxury beachfront resort on Phu Quoc Island, Vietnam, is looking for an Assistant Quality & Sustainability Manager. The role supports the Quality & Sustainability Manager in implementing, maintaining and improving quality and sustainability systems, ensuring compliance with internal standards, Vietnamese regulations and international certifications, and helping sustainability initiatives improve operational efficiency.

Key responsibilities

• Support Quality Management Systems (QMS) and Environmental Management Systems (EMS), including ISO 9001 and ISO 14001, and assist with internal audits, inspections and CAPA follow-up
• Analyze operational data, guest feedback and performance indicators to find improvement opportunities, and support continuous improvement with Lean, Six Sigma or similar methods
• Help run sustainability programs on waste management, energy efficiency, water conservation and resource optimization, and monitor environmental KPIs
• Take part in supplier and vendor sustainability assessments when needed
• Support training on quality standards, sustainability and compliance, and raise employee awareness
• Prepare draft reports, dashboards and presentations for management review
• Coordinate with external auditors, consultants and regulators, maintain documentation and certification records, and flag quality or environmental risks early

Required profile

• 2-4 years of experience in quality management, sustainability or a related field (hospitality, operations or manufacturing preferred)
• Experience supporting audits and corrective action processes
• Good written and spoken English; Vietnamese is an advantage
• Strong organization, attention to detail and ability to handle several tasks at once

Required skills

• Basic to intermediate knowledge of ISO 9001, ISO 14001 or similar systems
• Familiarity with Lean, Six Sigma, PDCA and other continuous improvement tools
• Data analysis, reporting and KPI tracking
• Microsoft Office (Excel, PowerPoint, Word); ERP or quality system experience is a plus

What we offer

• Competitive salary and performance-based incentives
• Accommodation and meals provided
• Growth opportunities within the Rixos and Accor network
• Access to resort amenities