Director of Spa - Phu Quoc

About the role

Rixos, a hotel group established in 2000 in Turkey known for its all-inclusive, all-exclusive concept, is looking for a Director of Spa to lead its wellness facility on the island of Phu Quoc, Vietnam. The role centres on curating and delivering exceptional spa experiences that match the brand's commitment to luxury and well-being.

Key responsibilities

• Develop and implement a comprehensive spa strategy aligned with the luxury brand positioning and wellness philosophy
• Oversee all spa operations, including treatments, therapies, relaxation areas and retail
• Create innovative wellness experiences reflecting local Vietnamese culture and the brand's emotional well-being pillars
• Lead and mentor a team of spa professionals, fostering a culture of excellence and continuous improvement
• Manage the spa's financial performance, including budgeting, forecasting and revenue targets
• Work with marketing and sales to drive spa revenue through promotions and partnerships
• Ensure compliance with health and safety regulations and brand quality standards
• Personalise guest journeys through pre-arrival profiling, in-treatment customisation and post-stay recommendations
• Promote sustainability initiatives and represent the spa in media, VIP briefings and site inspections

Required profile

• Extensive experience in luxury spa management, preferably at director level
• Proven track record of strategic leadership and operational excellence in the spa industry
• Degree in Hospitality Management, Business Administration or a related field
• Fluency in English; knowledge of Vietnamese or other Asian languages is an advantage
• Familiarity with Vietnamese culture and hospitality standards, and ability to work in a multicultural environment

Required skills

• Budgeting, forecasting and revenue management
• In-depth knowledge of wellness trends, therapies and spa treatments
• Spa management software and analytics tools
• Spa management certifications are highly desirable

What we offer

• A competitive package and plenty of development opportunities
• The chance to join an international, fast-growing group building a global brand
• A creative, rewarding environment with a team passionate about hospitality experiences