Groups & Events Manager

About the role

Fairmont Hanoi, the first Fairmont hotel in Vietnam, is looking for a Groups & Events Manager. The role manages all reactive sales for group bookings, meetings, incentives and social events, acting as the main link between clients and the hotel's operations so that every event runs smoothly, profitably and to brand standards.

Key responsibilities

• Conduct site inspections, client and vendor walkthroughs and planning meetings, and support the sales team in preparing proposals and Banquet Event Orders (BEOs) in Opera Sales & Catering
• Lead weekly BEO meetings, manage the full event lifecycle and run post-event evaluations and follow-ups
• Act as the Delphi and Opera S&C expert, generate and analyse reports, and keep client profiles and event histories up to date
• Liaise with F&B, Culinary, Rooms, Finance, ENG, HSK and SEC, manage group billing and credit follow-up, and handle guest feedback and complaints
• Plan staffing assignments, attend pre-function meetings and keep the team informed of guest feedback
• Lead, mentor and supervise the Catering Executive, ensure new hires complete induction and training within three months, and carry out appraisals
• Support the Director of Banquet & Event with reports and forecasts, and attend weekly Sales & Revenue meetings

Required profile

• Bachelor's degree in Hospitality Management or Event Management
• At least 5 years of relevant experience in a similar capacity
• Excellent English reading, writing and spoken proficiency; other languages and basic knowledge of local languages are an advantage
• Strong leadership, communication and customer-contact skills, able to work under pressure

Required skills

• Delphi and Opera S&C systems
• Sales Force, RFP and PMS systems
• Microsoft Office