Key Account Executive (Chinese Speaking)

About the role

The Key Account Executive will be the primary liaison for Chinese‑speaking customers, managing and growing a portfolio of key accounts in the freight forwarding and logistics sector. Based in Ho Chi Minh City, you will ensure high‑quality service, support business expansion, and coordinate with internal teams to deliver tailored transportation solutions.

Key responsibilities

• Develop and maintain long‑term relationships with assigned Chinese‑speaking customers.
• Identify growth opportunities and upsell logistics and freight forwarding services.
• Coordinate with operations, sales, and documentation teams to ensure seamless service delivery.
• Prepare and present account performance reports and proposals.
• Handle customer inquiries, resolve issues promptly, and ensure satisfaction.

Required profile

• Bachelor’s degree in Business Administration, Logistics, Supply Chain, International Business or a related field.
• 1–3 years of experience in freight forwarding, logistics, supply chain or B2B sales/account management.
• Strong communication and presentation abilities, especially in Chinese and English.
• Ability to work independently and collaboratively in a fast‑paced environment.

Required skills

• Proficiency with Microsoft Office applications.
• Experience using CRM systems for account management.