Laundry Attendant (Vietnamese Local Only)

About the role

A Rixos hotel, part of the Accor network of more than 45 brands, 5,500 hotels and 10,000 restaurants and lifestyle destinations, is looking for a Laundry Attendant open to Vietnamese nationals only. Working under the Laundry Supervisor and according to hotel policies and procedures, the attendant carries out daily laundry and dry-cleaning operations, ensuring proper handling, cleaning, care and distribution of linen and uniforms with high standards of hygiene, safety, efficiency and teamwork.

Key responsibilities

• Perform laundry and dry-cleaning tasks according to hotel standards, following linen and uniform flows, washing cycles and operational instructions
• Know textile types and their care methods, and operate laundry machines and equipment correctly, with basic maintenance
• Handle laundry chemicals safely and accurately, following approved formulas and health and safety regulations
• Report equipment malfunctions, operational issues and damaged linen or uniforms to the supervisor
• Keep work areas and storage rooms clean, organised and safe; handle lost and found items properly
• Follow hygiene, fire safety, health and workplace safety standards, and take part in monthly inventories and daily checklists
• Follow telephone etiquette, report guest comments and complaints, and keep accurate laundry logbooks and reports
• Comply with Rixos policies, SOPs, local legislation and the ISO integrated management system (ISO 9001, 14001, 22000, 10002)
• Take part in sustainability initiatives such as energy and water conservation
• Punctual attendance in uniform, professional service, cooperation with colleagues, and flexibility to carry out other reasonable duties

Required profile

• Diploma or certificate in hospitality or a related vocational field
• 1-3 years of experience in laundry operations in a 4-5 star hotel or resort is preferred
• Basic knowledge of laundry equipment, textile care and chemical handling