Assistant Security Manager

About the role

The Assistant Security Manager supports the Security Manager at Rixos Phu Quoc, a hotel in the Accor network, in keeping guests, employees and property safe. The role covers security strategy, emergency preparedness, loss prevention, fire and life safety, and compliance with hotel policies, operational standards and legal requirements.

Key responsibilities

• Help plan, implement and monitor security policies, procedures and operational standards, and supervise daily operations including patrols, access control, CCTV monitoring, incident reporting and loss prevention.
• Control back-of-house access for contractors, suppliers and visitors, issue and manage visitor passes, and keep security records confidential.
• Review daily security logs and reports, escalating critical issues to the Security Manager.
• Keep emergency readiness high, coordinate with Engineering on inspections and maintenance of safety and fire-fighting equipment, and update emergency manuals and crisis plans.
• Run regular fire drills, evacuation exercises and emergency simulations, and maintain good relations with local police, fire brigade and other authorities.
• Supervise pool and beach operations and lifeguards, and organise their training and skills refreshment.
• Train staff on security awareness and emergencies, and run specialised training for the security team (fire prevention, life-saving, crime scene preservation, crisis response, guest interaction).
• Support workforce planning, duty rosters, leave tracking and attendance reporting, and foster a culture of professionalism and service.
• Ensure compliance with the Integrated Management System (quality, environment, occupational health and safety, food safety, customer complaints) and take part in risk management and continuous improvement.

Required profile

• University degree in Security Management, Law Enforcement or a related field.
• At least 3 years of experience in a similar role in a five-star hotel or luxury resort; resort experience preferred.
• Strong leadership, communication and crisis management skills.

Required skills

• Computer literacy with strong reporting and documentation capability.
• Knowledge of fire prevention, life-saving techniques and crime scene preservation.