Kenfix Supervisor

About the role

The Kenfix Supervisor at Rixos Phu Quoc reports to the Engineering Manager / Chief Engineer and oversees day-to-day general maintenance across guest rooms, public areas, back-of-house facilities and other hotel areas. The role ensures maintenance requests are handled promptly, repairs meet Rixos luxury standards and facilities stay safe and guest-ready, while leading a multi-skilled team in electrical, plumbing, carpentry, painting and general repair work.

Key responsibilities

• Supervise the Kenfix team, allocate work orders and preventive maintenance tasks, monitor progress and run daily briefings
• Handle guest room and public area maintenance, coordinate with Housekeeping, Front Office and F&B, and respond quickly to urgent guest requests
• Perform and supervise basic electrical, plumbing, carpentry, painting, masonry and general repair work
• Support the preventive maintenance programme, keep records and recommend improvements to reduce recurring defects
• Inspect completed work for quality, safety and appearance, and report recurring defects and risks to the Chief Engineer
• Lead, coach and evaluate technicians, ensure compliance with SOPs and safety procedures, and promote teamwork
• Ensure compliance with Rixos policies, Vietnamese regulations and the hotel's environmental and sustainability initiatives
• Communicate with other departments, coordinate contractors and hand over outstanding issues between shifts

Required profile

• Technical certificate, vocational diploma or equivalent trade qualification
• 3-5 years of relevant maintenance experience, including supervisory or team-leading experience
• Experience in luxury hotels, five-star resorts, commercial buildings, residential high-rises or large integrated facilities; hospitality engineering experience highly preferred
• Essential guest room maintenance and multi-skilled general maintenance experience
• Willingness to work shifts, weekends and public holidays, and during emergencies

Required skills

• Practical knowledge of general building maintenance
• Basic electrical, plumbing, carpentry, painting and masonry
• Troubleshooting and prioritizing multiple requests in a fast-paced resort environment
• Team leadership, communication and attention to detail
• Knowledge of workplace health, safety and environmental requirements