Quality & Sustainability Manager

About the role

Rixos, a hotel group founded in 2000 in Turkey known for its 'All Inclusive, All Exclusive' concept, is looking for a Quality & Sustainability Manager to join its team in Phu Quoc, Vietnam. The role champions operational excellence and environmental stewardship by developing and implementing quality and sustainability programs, driving measurable improvements while complying with Vietnamese and international standards.

Key responsibilities

• Develop, implement and maintain quality management systems (ISO 9001, ISO 14001) and ensure compliance with Vietnamese and international standards
• Design and run sustainability initiatives such as waste reduction, energy efficiency and resource optimization
• Conduct regular audits, inspections and assessments, documenting findings with actionable recommendations
• Analyze operational data and performance metrics to find trends, root causes and optimization opportunities
• Lead continuous improvement projects using Lean and Six Sigma
• Train staff on quality standards, sustainability practices and Vietnamese regulatory requirements
• Report quality performance, sustainability metrics and compliance status to management
• Manage relationships with regulators and external auditors, set KPIs and mitigate quality and environmental compliance risks
• Support vendor and supplier management to meet sustainability standards across the supply chain

Required profile

• 5+ years in quality management, sustainability or a related field in a manufacturing or operations environment
• Internal and external audit experience and corrective and preventive action management
• Project management skills and strong communication and presentation skills
• English proficiency; Vietnamese is a plus

Required skills

• ISO 9001, ISO 14001 and other quality and environmental management systems
• Lean, Six Sigma or similar continuous improvement methods
• Data analysis, statistical tools and performance measurement
• Microsoft Office Suite and quality management software or ERP systems
• Supply chain sustainability and vendor management
• Familiarity with Vietnamese environmental regulations

Preferred: ISO 14001 Lead Auditor certification, sustainability reporting and carbon accounting experience, change management background, and experience in Southeast Asian operations.