Security Supervisor

About the role

The Security Supervisor assists the Security Management team in ensuring the safety, security and protection of guests, employees, assets and resort property. The role demands constant vigilance, strong leadership, operational discipline and full compliance with Rixos standards, local regulations and ISO Integrated Management Systems. It is based at a Rixos resort in Phu Quoc.

Key responsibilities

• Supervise day-to-day security operations across all assigned areas, including monitoring of public areas, back-of-house, staff entrances and CCTV, and control of contractor, supplier and visitor access
• Supervise tanker operations, manage Lost & Found items, and carry out frequent patrols and inspections of security posts
• Maintain detailed incident, accident and security reports, escalate matters to the Assistant Security Manager / Security Manager, review the Security Logbook and duty manager reports daily, and preserve crime scenes and evidence
• Prepare for emergencies (fire, evacuation, medical, security threats), run fire drills and emergency simulations, coordinate with Engineering on fire-fighting equipment and keep the Emergency Procedures Manual up to date
• Lead the Security team through daily briefings and shift handovers, train staff on security regulations, fire safety, emergency response, basic firefighting and reporting, and monitor grooming, discipline and performance
• Liaise with resort management, department heads, local authorities, law enforcement and Fire & Safety departments, and plan security coverage for events, activities and VIP movements
• Keep security records confidential, maintain documentation on keys, access cards and security systems, and monitor staff attendance, leave and public holiday balances

Required profile

• University degree or equivalent qualification
• At least 2 years' experience in a similar Security Supervisor role in a 5-star hotel or resort; pre-opening or large-scale resort experience is an advantage
• Strong leadership and team supervision skills, good computer literacy and report-writing ability
• Excellent communication and interpersonal skills, high integrity, discipline and crisis-management capability
• Ability to work under pressure and respond effectively in emergencies