Customer Service Staff

About the role

The Customer Service Staff reports to the CS Manager and works closely with multiple departments to ensure swift resolution of customer issues. The role involves handling inquiries, maintaining accurate customer records, building relationships, and supporting the Customer Service team in achieving performance targets.

Key responsibilities

• Coordinate with other departments to resolve customer service issues quickly and efficiently.
• Consult and answer customer questions, recording and updating information in the database system.
• Build relationships with customers, focusing on their needs and closing sales.
• Co‑ordinate the activities of the Customer Service team, providing support and advice to members.
• Support team members in pushing audit reports with auditors when KPI deadlines are at risk.
• Evaluate customer feedback and identify ways to maximize satisfaction.
• Calculate and submit sub‑fees and overtime for auditors/sub‑contractors.

Required profile

• Bachelor’s degree in English, Business Administration or a technical field.
• 1‑2 years of experience in a Customer Service or administrative role.
• Effective team coordination and leadership abilities.
• Customer‑oriented mindset with the ability to adapt to different personalities.
• Strong multitasking, prioritisation and time‑management skills.
• Good command of English, both written and spoken.

What we offer

• Social insurance, personal medical insurance, Aon accident & health care insurance 24/7, annual health check.
• 13th month salary, annual salary review and performance bonus.
• Paid annual leave (15‑18 days) plus 5 sick days per year.
• Phone allowance, taxi card and other allowances.
• Professional and soft‑skill training, ISO awareness training (ISO 9001, 14001).
• Company events such as year‑end party, outings, family day, and environmental day.
• Gift vouchers on public holidays and birthday gifts with reduced working hours.
• Opportunity to work in a multinational environment with European standards from a French company.