Front Office Supervisor (Russian-Speaking)

About the role

Rixos, a hotel group established in 2000 in Turkey, is looking for an experienced Front Office Supervisor to join its team at a resort in Phu Quoc, Vietnam. The supervisor plays a key role in ensuring exceptional guest experiences and smooth operations in a tropical island setting.

Key responsibilities

• Lead and motivate the front office team, fostering a collaborative and customer-focused environment
• Organise and oversee daily tasks so that operations run efficiently and service quality is high
• Coach and develop team members, sharing knowledge and best practices
• Handle guest complaints and concerns promptly and professionally
• Make decisive operational decisions to maintain service standards
• Manage shift registrations, administration and evaluations
• Liaise with other departments to ensure seamless guest experiences
• Identify areas for improvement and implement innovative solutions
• Monitor and contribute to the department's performance goals
• Maintain a welcoming and organised front desk area

Required profile

• At least 3 years of experience in a front office role within the hospitality industry
• Proven leadership and coaching abilities
• Fluency in English; additional languages, particularly Vietnamese, are highly desirable
• Hospitality or tourism-related qualifications are advantageous
• Ability to stay calm and professional in high-pressure situations

Required skills

• Extensive knowledge of Property Management Systems, especially Opera Cloud
• Excellent communication and interpersonal skills
• Flexibility across morning, afternoon, evening, night and weekend shifts
• Strong administrative and organisational skills, multitasking and accuracy under pressure
• Problem-solving with a proactive approach to guest satisfaction

What we offer

• The chance to join an international, fast-growing group building a global brand
• A competitive package and plenty of development opportunities