IT Operations & Support Lead

About the role

Bosch Global Software Technologies (BGSV), a 100% owned subsidiary of Robert Bosch GmbH and the first Bosch software development centre in Southeast Asia, is looking for an IT Operations & Support Lead in Ho Chi Minh City. The role ensures stable, scalable and high-performing product operations for global workflow platforms, working closely with Product, Engineering, Operations and Business teams.

Key responsibilities

• Lead day-to-day operations and support for global workflow platforms, ensuring service reliability, availability, performance and SLA compliance
• Monitor operational KPIs, incidents and risks, and drive process optimization, automation and standardization
• Support migration and modernization from legacy systems to next-generation platforms, and contribute to AI-driven operational improvements
• Coordinate with global stakeholders and external vendors, manage escalations and priorities
• Support operational governance, incident and change management, and operational reporting and service reviews
• Support Agile ways of working and cross-functional collaboration

Required profile

• Bachelor's or Master's degree in Computer Science, Engineering, IT or a related field
• 8+ years of experience in IT Operations, Service Management, Product Support or Enterprise Platform environments
• Experience managing system operations, incidents, SLAs and operational processes
• Experience with global teams and cross-functional environments

Required skills

• Strong understanding of enterprise applications, cloud technologies and workflow systems
• Strong stakeholder management, communication and coordination skills
• Advantages: low-code/no-code or workflow automation platforms, AI/GenAI exposure, Agile/Scrum, operational analytics tools, large-scale migration experience

What we offer

• Competitive compensation and a 13th-month bonus
• Premium healthcare and accident insurance
• Flexible and international working environment