Manager, Account Management – Mastercard Direct Services

About the role

Based in Hanoi, Vietnam, the Manager, Account Management for Mastercard Direct Services joins a highly motivated, fast‑paced regional team that delivers results through positivity and collaboration. The role is responsible for growing existing accounts and developing new business, requiring a proactive, commercially pragmatic account manager with strong relationship and influencing skills.

Key responsibilities

• Manage and grow existing and new customer accounts to achieve sales and net‑revenue targets.
• Analyze customers’ business using profitability modeling, financial forecasting and competitive analysis.
• Create actionable account plans and deliver insightful quarterly business reviews.
• Develop deep knowledge of Mastercard products and services to design strategies and pitch proposals.
• Own day‑to‑day account management, handling business issues, preparing data and resolving operational matters with delivery team support.
• Prepare presentations and meet reporting requirements for internal and customer stakeholders.

Required profile

• Minimum 5+ years experience in the issuing, acquiring or payments industry with a blend of account management and business‑development sales.
• Comprehensive experience creating, executing and managing accounts.
• Strong analytical skills, using internal and external data to grow business and manage performance.
• Ability to collaborate across Mastercard’s matrix‑based organization and build productive relationships.
• Customer‑focused, proactive, high energy, self‑motivated with good problem‑solving abilities.