Middle/Senior SRE/DevOps Engineer (Digital Banking)

About the role

GEM Corp is looking for an experienced Middle/Senior SRE/DevOps Engineer (Digital Banking) to ensure the reliability, availability and resilience of its digital banking platform serving multiple bank clients. The role covers cloud and hybrid infrastructure, automated deployments, end-to-end observability, incident management and disaster recovery, and collaboration with engineering, security and compliance teams. The position is based in Hanoi or Ho Chi Minh City.

Key responsibilities

• Own the reliability, availability and resilience of the audax platform in production for multiple bank clients
• Design and run cloud and hybrid infrastructure with infrastructure-as-code on AWS, Azure, GCP or client-managed environments
• Build standardized deployment blueprints so new bank clients can be onboarded quickly and safely
• Define and track SLIs, SLOs and error budgets aligned with client SLAs and banking-grade availability targets
• Build observability across microservices, integrations and third-party dependencies (core banking, card processors, eKYC providers, payment networks)
• Lead incident response and blameless post-incident reviews, and communicate with internal teams and client stakeholders during incidents
• Design and regularly test disaster recovery, backup and business continuity plans to meet regulatory RTO and RPO requirements
• Take part in the on-call rotation and reduce operational toil through automation
• Work with security and compliance teams on access control, secrets management, encryption, vulnerability management and audit evidence
• Support client and regulator technology due diligence, including infrastructure documentation and control assessments

Required profile

• 3+ years of experience in SRE, DevOps, platform or infrastructure engineering
• Hands-on experience with at least one major cloud provider (AWS, Azure or GCP); multi-cloud exposure is a plus
• Production experience with Kubernetes and containerized microservices
• Experience with CI/CD and GitOps tooling (GitHub Actions, GitLab CI, Jenkins, ArgoCD)
• Clear written and spoken English, and comfort working with stakeholders across different countries
• Nice to have: experience in banking, payments or other highly regulated financial environments, and familiarity with frameworks such as MAS TRM, PCI DSS, ISO 27001, SOC 2 or central bank IT requirements in APAC or the Middle East

Required skills

• Infrastructure-as-code (Terraform, Pulumi or similar) and configuration management
• Observability tools such as Prometheus, Grafana, OpenTelemetry, Datadog, ELK or Splunk
• Solid Linux fundamentals and networking (DNS, TCP/IP, load balancing, TLS, VPN, private connectivity)
• Scripting in Python, Go, Bash or similar
• Nice to have: Kafka, RabbitMQ, PostgreSQL, Oracle, MongoDB, service mesh, API gateway, zero-trust networking, cloud cost optimization, multi-tenant platform design, and relevant certifications (AWS, Azure, GCP, CKA, CKS, CISSP)

What we offer

• Salary up to 50M gross, with full probation salary
• 13th-month salary and performance review twice a year
• Bonus for special occasions and project bonus
• Certification and training allowances subject to company regulations
• Health care insurance, annual health assessment and social, health and unemployment insurance
• Summer trips and team-building activities
• Five-day work week with flexible check-in time