Nhân viên Sale Online Facebook

About the role

We are looking for a proactive Online Sales Representative who will engage customers through Facebook, Zalo and hotline, handling inquiries, promotions and after‑sales support. The position is remote and involves managing orders, complaints and customer care campaigns.

Key responsibilities

• Answer customer questions about products, promotions, warranty and return policies via Facebook, Zalo and hotline, including after‑hours support.
• Assist customers with complaints, exchanges and other issues, providing hotline assistance.
• Record complete customer information (name, phone, address, delivery schedule) in the system.
• Create orders in the sales group, process post‑sale issues and follow‑up.
• Execute periodic customer‑care campaigns and generate required reports.
• Work rotating shifts: 7:30 am–4:00 pm or 4:00 pm–10:30 pm from home.

Required profile

• Female, aged 19‑30.
• Proficient in basic office computer applications and fast typing.
• Own a personal computer.
• Previous customer‑service experience is a plus; training will be provided for newcomers.
• Energetic, diligent and quick‑learning.

Required skills

• Basic office computer skills (e.g., Microsoft Office).

What we offer

• Monthly salary ranging from 7 million to 12 million VND, linked to sales performance.
• Dynamic work environment with high learning and promotion opportunities.
• Full statutory insurance and periodic performance evaluations.
• 13th‑month salary, annual bonus, holiday gifts and additional benefits.
• Access to regular training, coaching and e‑learning programs.
• Participation in corporate culture events and community activities.