Coordination Staff – Global Network Operations

About the role

The Coordination Staff will support KDDI’s Global Network Operations Center (GNOC) by handling service orders and network maintenance activities across multiple telecom partners. This full‑time, onsite position is based in Ho Chi Minh City, Vietnam.

Key responsibilities

• Process orders for KDDI global services such as Internet lines.
• Coordinate order execution with telecom partners in English.
• Report order status to the sales team in Japanese.
• Manage global network maintenance tasks together with telecom partners.
• Receive, verify and communicate maintenance notifications.
• Obtain customer approval for maintenance work and keep records.

Required profile

• Any educational background.
• Fluent in English and Japanese (minimum N3 level).
• Positive attitude, teamwork oriented and eager to learn.

Required skills

• English (fluent)
• Japanese (N3 or higher)

What we offer

• Negotiable salary based on ability.
• Overtime payment and certificate allowance.
• Free parking and bi‑annual salary increases and bonuses.
• Two‑month training program for newcomers.
• Company trips, sports activities, autumn festival and charity events.
• Accident insurance, 17 days annual leave, 3 sick days and additional special leaves.
• Healthcare coverage for family members and compliance with Vietnamese labor law.