This job is no longer available
This job expired on 01/10/2026. It no longer accepts applications.
Customer Care and Payment Support Advocate
Tala · Ho Chi Minh City
Job description
About the role
At Tala, customers are at the heart of everything we do. As a Customer Care and Payment Support Advocate you will guide users through inquiries, service requests and repayment assistance, delivering empathetic and professional support throughout their journey.
Key responsibilities
- Handle inbound and outbound customer communications via phone, email and chat.
- Provide accurate information on product features, payment options and repayment plans.
- Assist customers with payment issues, collections and dispute resolution.
- Document interactions in the CRM system and follow up on open cases.
- Collaborate with finance and product teams to improve service processes.
Required profile
- At least 1 year of experience in customer service, call centre or collections.
- Strong communication, negotiation and problem‑solving abilities.
- Patience and tact when dealing with diverse customer situations.
- Passion for helping people and delivering high‑quality service.
Required skills
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Tala
Ho Chi Minh City
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