Customer Service Officer

Rochdale Spears Co., Ltd.

Mid 🇬🇧 English

Microsoft Office

Job description

About the role

We are looking for a Customer Service Officer to join our furniture business in Ho Chi Minh City. The role involves handling customer inquiries across multiple channels and ensuring smooth order processing from placement to delivery.

Key responsibilities

Respond to customer questions via phone, email, chat or in‑person, providing accurate information on products, pricing, lead‑times and delivery schedules.
Assist customers with order placement, modifications, cancellations and tracking, ensuring data is correctly entered in both internal and customer systems.
Maintain up‑to‑date records of orders and communicate status updates to customers and internal teams.
Collaborate with sales and logistics to resolve issues and improve the overall customer experience.

Required profile

2–4 years of experience in order management, preferably in the furniture industry.
Fluent in spoken and written English.
Strong work ethic, willingness to learn and high sense of responsibility.

Required skills

Proficiency in Microsoft Office (Word, Excel, Outlook).

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Published 1 month ago

Expires 2 weeks from now

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