Customer Service Representative (CSR) – Night Shift

About the role

We are looking for a detail‑oriented Customer Service Representative to join our team on the night shift, supporting a US‑based logistics client. The role involves handling shipment tracking, order status updates and issue resolution, acting as the main point of contact between customers, carriers, warehouses and internal teams across time zones.

Key responsibilities

• Provide timely and accurate information on shipment status and order tracking to customers.
• Respond to inquiries via phone, email or chat, ensuring high‑quality customer care.
• Coordinate with carriers, warehouse staff and internal departments to resolve issues and escalations.
• Maintain records of communications and update internal systems with relevant data.
• Work the fixed night shift aligned with US business hours.

Required profile

• Bachelor’s degree in Business, Logistics or a related field (preferred but not mandatory).
• 1–3 years of experience in customer service, preferably within logistics, freight forwarding or supply chain.
• Fluent spoken and written English (B2/C1 level, TOEIC 700 or equivalent preferred).
• Willingness to work a fixed night‑shift schedule.

Required skills

• Shipment Tracking
• Ms Office
• Customer Care

What we offer

• Competitive salary (negotiable).
• Opportunity to work with an international logistics client.
• Professional development in a fast‑growing logistics environment.