Logistics Customer Service Executive

About the role

We are seeking a detail‑oriented Logistics Customer Service Executive to oversee daily logistics operations and ensure smooth freight forwarding processes. The role combines shipment coordination, documentation management, and administrative support to drive operational efficiency.

Key responsibilities

• Coordinate and monitor freight forwarding activities, including import/export, customs clearance and shipment tracking.
• Liaise with carriers, customs authorities and internal teams to resolve issues and ensure timely delivery.
• Prepare, verify and maintain all shipping documentation and records.
• Support operational efficiency by handling administrative tasks and updating logistics systems.
• Track performance metrics and report on key logistics indicators.

Required profile

• Bachelor’s degree in Logistics, Supply Chain, Business Administration or a related field.
• Minimum 3 years of experience in logistics, freight forwarding or supply chain operations.
• Strong communication and problem‑solving abilities.
• Ability to work under pressure and manage multiple tasks simultaneously.

Required skills

• Freight Forwarding
• Microsoft Office (Excel, Word, Outlook)
• CargoWise or equivalent logistics software
• SAP or comparable ERP system