Specialist – POS Support (Policy Owner Services System)

About the role

Manulife is seeking a Specialist to provide day‑to‑day support for its Policy Owner Services (POS) system. The role focuses on ensuring smooth operations, accurate data flow, and high‑quality reporting within the life‑insurance environment.

Key responsibilities

• Perform daily operational reconciliation and monitoring of POS transactions.
• Investigate data discrepancies, exceptions, and process breaks, and support root‑cause analysis for incidents.
• Validate the accuracy, completeness, and consistency of data across systems.
• Conduct regular quality checks on operational outputs and reports.
• Identify trends, recurring issues, and opportunities for process improvement.

Required profile

• Bachelor's degree in Insurance, Finance, Business Administration, Economics, Information Systems, or a related field.
• 2–3 years of experience in life‑insurance operations; experience with QA/QC or testing is a plus.
• Strong analytical and problem‑solving abilities.
• Good understanding of life‑insurance business processes.
• Effective communication and stakeholder‑management skills.
• Team player with a positive attitude and willingness to learn.

Required skills

• System Support
• Data Validation
• QA/QC