IT Global Support Intern

About the role

Join Bosch's Global Software Technologies team in Ho Chi Minh City as an IT Global Support Intern. You will assist customers in solving technical issues, follow ITIL processes, and gain hands‑on experience with Oracle PL/SQL and application server management.

Key responsibilities

• Support customers via SMT tickets following defined ITIL processes and SLA/KPI targets.
• Investigate problems, participate in change management, and document resolutions.
• Develop and maintain Oracle PL/SQL scripts for new feature releases and hot‑fixes.
• Maintain and monitor post‑production application servers.
• Perform additional tasks assigned by the line‑manager.

Required profile

• Undergraduate student in IT, Computer Science or a related field.
• Strong written and spoken English communication skills.
• Basic knowledge of SQL and PL/SQL.
• Flexibility to support CET time zone (1:00 PM – 10:00 PM) when needed.
• Ability to work under pressure, meet deadlines, and collaborate in a team.

Required skills

• SQL
• PL/SQL
• Oracle PL/SQL

What we offer

• Monthly internship allowance.
• Meal and parking support.
• One paid leave day.
• Opportunities to learn and grow within a global technology leader.