CRM & Promotion Executive (Retail/Shopping Mall)

About the role

The CRM & Promotion Executive will lead the planning and execution of promotional campaigns for a major retail shopping mall. This role focuses on driving customer traffic, enhancing the LS.POINT member experience, and supporting tenant sales initiatives.

Key responsibilities

• Plan and execute monthly, quarterly and seasonal promotional campaigns to increase foot traffic and sales.
• Obtain necessary permits and ensure compliance with local authorities for all promotional activities.
• Coordinate with internal departments, tenants, agencies and external partners to deliver campaigns and LS.POINT member events.
• Manage end‑to‑end gift and redemption programs, including procurement, distribution and reporting.
• Monitor campaign performance, analyse results and prepare regular reports for management.

Required profile

• Bachelor’s degree in Marketing, Business Administration, Communications or a related field.
• At least 2 years of experience in promotion, event management, CRM or retail marketing.
• Proven ability to handle multiple projects, meet deadlines and work with cross‑functional teams.
• Strong analytical, reporting and attention‑to‑detail capabilities.
• Excellent communication and interpersonal skills.

Required skills

• Marketing
• Promotion campaign management
• Customer Relationship Management (CRM)

What we offer

• Competitive monthly salary.
• Opportunity to work in a leading retail mall environment.
• Professional development and career growth.