Customer Service Coordinator – International Supply Chain

About the role

The Customer Service Coordinator will support OOCL Logistics in managing the end‑to‑end supply chain for overseas customers. The role focuses on coordinating cargo, purchase orders, vendors and carriers to ensure smooth international shipments.

Key responsibilities

• Manage supply‑chain activities for overseas customers, including cargo and purchase‑order handling.
• Coordinate with vendors and customers to receive bookings via email (manual) or e‑booking platforms.
• Verify purchase‑order details in the internal system (ICS) and acknowledge shipping orders within 24 hours.
• Prepare loading plans for both Container Yards (CY) and Container Freight Stations (CFS).
• Maintain ongoing communication with carriers and vendors to resolve issues and ensure timely delivery.

Required profile

• Proficient in English with strong reading and writing abilities.
• Positive attitude, attentive, eager to learn and able to work independently.
• Comfortable operating under high‑pressure environments.
• Background in CSV handling or transportation within logistics and shipping‑line industries.

Required skills

• Import‑Export
• CSV
• Logistic coordination
• Supply Chain & Logistic Coordination
• Supply Chains