Customer Service Trainer (Japanese Speaking)

About the role

The Customer Service Trainer will deliver training to Japanese‑speaking customer service agents at Concentrix’s Ho Chi Minh City centre. The role involves preparing and conducting sessions on communication, problem‑solving and call handling techniques.

Key responsibilities

Required profile

• Associate or bachelor’s degree in a related field.
• Two to four years of experience in training or related roles.
• Proven experience with training methodologies and soft‑skill development.
• Strong written and verbal communication abilities.
• Proficiency in Microsoft Office applications.

Required skills

• Japanese language proficiency at N2 level.
• English language proficiency.
• Microsoft Office.