Deputy Manager, Customer Service (Japanese Speaking)

Concentrix

Mid 🇬🇧 English

Job description

About the role

The Deputy Manager, Customer Service (Japanese Speaking) will lead a team of Japanese‑language customer service professionals at Concentrix’s Ho Chi Minh City centre. Working five days a week, the role combines hands‑on supervision with strategic coaching to maintain high service standards for a 24/7 call‑center environment.

Key responsibilities

Coach and supervise a group of Team Leaders, ensuring they effectively manage their agents and meet performance targets.

Required profile

Bachelor’s degree in operations management or a related field.
Minimum four years of experience in operation management or customer service within a call‑center.
Strong written and verbal communication skills in English.
Ability to work under pressure in a flexible 24/7 schedule.
Corporate and process‑oriented mindset with a focus on quality.

Required skills

Japanese language proficiency at N2 level.
Fluent English.
Operations management knowledge.
Customer service expertise.
Effective communication skills.

Questions fréquentes

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Published 2 tháng trước

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