Door Attendant (Vietnamese Local)

About the role

Rixos Phu Quoc is looking for a Door Attendant, a Vietnamese-speaking local, to be the first and last point of contact for guests and set the tone for their stay. The role calls for someone polished, attentive and naturally welcoming, with an eye for detail and a heart for service.

Key responsibilities

• Greet guests warmly on arrival and departure and guide them to the right areas
• Open the main hotel doors and keep a welcoming, professional presence
• Handle guest luggage safely and efficiently, tag and secure it properly
• Help guests with directions, requests and general inquiries, and resolve concerns promptly
• Keep the Concierge and entrance area clean, safe and organised
• Stay informed on occupancy, VIPs, groups and daily events, and update the logbook
• Support daily front office operations and report to the Assistant Front Office Manager / Front Office Manager
• Follow hotel safety, fire and first aid procedures, and show knowledge of the location, facilities and services

Required profile

• Previous experience in a luxury hotel or high-end service environment is an advantage
• Fluency in English and Vietnamese is an advantage
• Professional, well-groomed appearance and positive attitude
• Calm, courteous and solution-focused approach to guests
• Team spirit and respect for colleagues across departments
• Ability to assist with luggage and stand for long periods

What we offer

• A competitive package and plenty of development opportunities
• The chance to join an international, fast-growing group building new hotels and a global brand