Japanese‑Speaking Quality Assurance & Customer Service Representative

About the role

This position is for a Japanese‑speaking Quality Assurance and Customer Service professional who will evaluate inbound customer interactions and ensure service standards are met. The role operates on a rotating shift schedule within a dynamic call‑center environment in Ho Chi Minh City.

Key responsibilities

• Monitor and evaluate inbound customer calls and chats conducted in Japanese.
• Assess agent performance against quality guidelines and provide actionable feedback.
• Document findings and generate quality reports for continuous improvement.
• Collaborate with team leads to identify training needs and support skill development.
• Maintain accurate records of evaluations and adhere to shift schedules (morning, afternoon, night).

Required profile

• Associate or bachelor’s degree in a related field.
• Two to four years of relevant experience, preferably in a call‑center or QA environment.
• Strong attention to detail and ability to work under pressure.
• Self‑starter with a sense of urgency and good multitasking abilities.
• Excellent written and verbal communication skills in English.

Required skills

• Japanese language proficiency at N2 level.
• Fluent English communication.
• Proficiency with Microsoft Office.

What we offer

• Competitive monthly salary of $1,000‑$1,200.
• Rotating shift schedule with a 5‑day work week (9 hours per day, including a 1‑hour break).
• Opportunity to develop expertise in quality assurance within a leading global BPO.