Reservations Agent (Russian Speaking)

About the role

Rixos, a hotel group founded in 2000 in Turkey known for its all-inclusive, all-exclusive concept, is looking for a professional, customer-focused Reservations Agent for its property on the island of Phu Quoc, Vietnam. The agent is the first point of contact for guests and ensures a smooth booking experience.

Key responsibilities

• Respond promptly and professionally to room reservation inquiries by phone, email and other channels
• Book accommodations for guests across leisure, business travel and group segments
• Record reservation details accurately in the Property Management System
• Upsell room types and additional services while meeting guest needs
• Inform guests about the property, its amenities and local attractions
• Work with other departments so that guest requests and special requirements are met
• Handle changes, cancellations and special requests, and help resolve complaints
• Keep up to date on room availability, rates and promotions
• Contribute to improving reservation processes and guest experience

Required profile

• At least 1 year of experience in Front Office, Reservations or Sales, preferably in hospitality
• Excellent English; knowledge of other languages is a plus
• Typing speed of about 40 words per minute
• Flexible availability to work various shifts, including weekends and holidays
• Knowledge of Phu Quoc's attractions and familiarity with Vietnamese culture are highly beneficial

Required skills

• Property Management Systems such as Opera
• Microsoft Office
• Telephone etiquette and written communication
• Problem solving, decision making and teamwork

What we offer

• A competitive package and plenty of development opportunities
• The chance to join an international, fast-growing group building a global brand