Travel & Expense Officer – Call Center Support

About the role

Join Bosch Global Services as a Travel & Expense Support Officer, providing first‑line assistance to associates worldwide on travel planning, expense claims and related systems. Based in Ho Chi Minh City, you will work in a call‑center environment handling inquiries via phone and internal ticketing tools.

Key responsibilities

• Provide first‑line support to employees on travel bookings, expense claims and company policies.
• Assist users in troubleshooting travel & expense tools such as bTravel and the mobile application.
• Guide employees through travel request and expense submission processes.
• Resolve issues related to travel arrangements and reimbursements within defined SLA.
• Handle employee inquiries via the call centre and internal ticketing system.
• Support compliance with Bosch travel and expense policies.
• Contribute to the knowledge base and suggest process improvements.

Required profile

• Bachelor’s degree in Business, Finance or a related field.
• 1–2 years of experience in customer service, call centre or shared services.
• Good command of English (spoken and written) and Japanese (N3 level or higher).
• Basic knowledge of Microsoft Office, especially Excel.
• Experience with ticketing systems or support tools.

Required skills

• bTravel travel & expense tool
• Mobile application for travel & expense
• Microsoft Excel
• Ticketing systems