Customer Relations & Satisfaction Staff (Automotive Engineering)

About the role

This position is responsible for improving customer satisfaction and enhancing the overall ownership experience throughout the customer journey. You will work closely with dealers, customers, and internal departments to develop customer‑care initiatives, analyse feedback and improve service processes.

Key responsibilities

• Develop and implement customer care initiatives to boost satisfaction.
• Collect and analyse customer feedback to identify improvement areas.
• Improve service processes and support dealer capability development.
• Collaborate with dealers, customers and internal teams to ensure a seamless ownership experience.

Required profile

• Bachelor’s degree in Automotive Engineering.
• At least 1 year of experience in customer service, customer relations, CRM, dealer management or the automotive industry.
• Good command of English; TOEIC score of 600 or higher is preferred.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Required skills

• Automotive
• Automotive Engineering
• Automotive Industry
• Automotive Standards
• Automotive Production
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint