Data Analyst (Customer Experience Management)
Công Ty TNHH Công Nghệ Huawei Việt Nam · Hanoi
Job description
About the role
We are looking for a skilled Data Analyst – Customer Experience to enable data‑driven, customer‑centric decisions. The role will turn customer experience data into actionable intelligence that boosts satisfaction, retention and overall business performance.
Key responsibilities
- Analyse large volumes of customer experience data to uncover trends and insights.
- Produce visual dashboards and reports that support cross‑functional decision‑making.
- Collaborate closely with product, marketing and operations teams to translate data findings into concrete actions.
- Continuously improve data models and analytical processes.
Required profile
- Bachelor’s degree or higher in Telecommunications, IT, Mathematics, Statistics, Computer Science, Data Analytics, AI, Software Engineering or a related field.
- Familiarity with relational and/or non‑relational database technologies (SQL/NoSQL).
- Proficiency with analytical and visualization tools such as SQL, Python and Power BI (or equivalent).
Required skills
- Python
- SQL
- NoSQL (familiarity)
- Power BI
- Data visualization
- Data analysis
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Published 1 month ago
Expires 2 days from now
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Công Ty TNHH Công Nghệ Huawei Việt Nam
Hanoi