Lifeguard (Vietnamese Local Only)

About the role

Rixos Phu Quoc, a hotel belonging to the Accor group, is looking for a Vietnamese local lifeguard. Working under the supervision of the Security Management team, the lifeguard ensures the safety, security and wellbeing of guests and colleagues in the pool and beach areas. The role demands constant vigilance, strong swimming ability, excellent guest service skills and full compliance with Rixos standards, health and safety regulations and emergency procedures.

Key responsibilities

• Keep pool and beach areas safe every day in line with hotel safety, health and fire prevention policies, monitor guest activity and enforce pool and beach rules.
• Respond immediately to emergencies, accidents or swimming difficulties, follow emergency and rescue procedures and give first aid and lifesaving support when needed.
• Check lifesaving equipment daily and make sure it is correctly placed and ready.
• Maintain and record daily chlorine and pH levels, report any changes in water clarity, chemicals or temperature, and keep the pool, beach and surrounding areas clean and safe.
• Greet guests politely, help them with questions about pool and beach facilities, handle complaints and support recreation and entertainment activities.
• Comply with hotel policies and local legal requirements, follow ISO integrated management systems (quality, environment, health and safety, food safety, customer complaints) and maintain proper grooming, hygiene and uniform standards.
• Follow Lost & Found procedures, report suspicious behaviour or unsafe conditions, attend training, meetings and drills, and cooperate with Security, Housekeeping, Engineering and Recreation.

Required profile

• Recognized lifeguard certification.
• Valid First Aid, CPR, AED and Spine Board certification.
• At least 2 years of experience in a similar role in a hotel or resort.
• Strong swimming skills and physical fitness.
• Good communication skills and a strong customer service orientation.