Livestream Operations Manager – AM

About the role

We are looking for a Livestream Operations Manager (AM) to lead the planning and execution of our live shopping sessions. You will be responsible for driving key performance metrics such as GMV, order volume, and average order value while ensuring smooth, cost‑effective operations.

Key responsibilities

• Develop weekly, monthly and quarterly livestream plans aligned with business objectives.
• Own targets for GMV, orders, buyers, AOV and GMV per hour.
• Allocate livestream schedules, studios, hosts and live‑support assistants.
• Maintain the calendar for mega‑campaigns, regular campaigns and business‑as‑usual sessions.
• Ensure each livestream is executed on time and according to plan.
• Monitor cost efficiency and operational productivity.

Required profile

• Minimum 3 years of experience in livestream, e‑commerce or e‑commerce operations.
• Proven track record managing teams of hosts, live‑support assistants, studios or freelancers.
• Strong understanding of TikTok Shop, Shopee Live and livestream commerce models.
• Ability to plan, organize and run multiple livestream sessions simultaneously.
• Proficiency in analysing livestream performance metrics.

Required skills

• Livestream Management
• E‑Commerce Operations
• Project Management
• TikTok Shop
• Shopee Live