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This job expired on 29/09/2026. It no longer accepts applications.
Operation & Customer Service Executive
ECX Global Logistics Vietnam Company Ltd. · Ho Chi Minh City
Job description
About the role
We are looking for an Operation & Customer Service Executive to join our logistics team in Ho Chi Minh City. You will act as the main liaison between customers, shippers, carriers and overseas agents, ensuring smooth export shipments to the USA, EU and Latin America.
Key responsibilities
- Receive and process booking requests from customers and overseas agents.
- Check vessel and flight schedules, secure bookings with carriers, and arrange shipments on time.
- Coordinate with all parties to monitor cargo readiness and track shipment progress until delivery.
- Prepare and verify shipping documents such as Bill of Lading, Air Waybill, Shipping Instruction and VGM.
- Provide timely updates to customers and resolve any operational issues.
Required profile
- Minimum 3 years of experience in operations at a freight forwarder, focusing on ocean or air export.
- Fluent English with strong computer skills.
- Team‑oriented, responsible and willing to work overtime.
Required skills
- Freight Forwarding
- Sea Export
- Ocean Freight
- Shipping Operations
- Air Freight
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ECX Global Logistics Vietnam Company Ltd.
Ho Chi Minh City
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