Payroll Senior Associate (Vietnamese Speaker)

About the role

Strada, a people, payroll and technology leader operating in more than 180 countries, is hiring a Payroll Senior Associate for Vietnam. The role covers end-to-end independent processing of Vietnam payroll, data management or customer service, statutory and year-end reporting, and supporting clients and colleagues.

Key responsibilities

• Independently process Vietnam payroll end to end, meeting agreed calendars, KPIs and standards
• Perform data management or customer service activities as agreed
• Support statutory and year-end reporting
• Advise clients on queries and issues, with strong knowledge of country-specific legislation
• Support and train apprentices and associates, and run knowledge transfer sessions
• Respond to tickets and calls within SLA timescales and support system maintenance and testing
• Liaise with third parties, complete SOC controls on time with evidence, and support root cause analysis
• Maintain DWIs, report defects and log tickets with full details, and flag deviations from the service scope to the Service Manager
• Handle sensitive information carefully, record time accurately, follow security standards, attend team meetings and keep up with HR announcements

Required profile

• Native or fluent Vietnamese speaker with excellent written and spoken English
• Bachelor's degree in a business-related field such as accounting, human resources or business administration, or equivalent education and experience
• 2-3 years of experience administering payroll or health and welfare/benefits in an HR consulting, outsourcing or corporate environment
• Current and future work authorization in Vietnam without visa sponsorship

Required skills

• Strong knowledge of MS Office tools such as Excel, Word and PowerPoint
• HRIS knowledge: Workday, SAP or PeopleSoft preferred
• Attention to detail, flexibility in a global, fast-paced environment, and ability to work independently and in a team

What we offer

• Health coverage, wellbeing programs and paid leave (vacation, sick, parental)
• Retirement plans and learning opportunities
• All offers are subject to background checks and require work authorization in the country of application