POS Support Specialist – Policy Owner Services System

About the role

The POS Support Specialist will ensure smooth operation of the Policy Owner Services (POS) system, handling daily reconciliations, monitoring, and issue resolution to maintain accurate business transactions.

Key responsibilities

• Perform daily operational reconciliation and monitoring activities.
• Investigate data discrepancies, exceptions, and process breaks.
• Ensure accuracy and completeness of business transactions between systems.
• Support root‑cause analysis for operational incidents and system issues.
• Conduct regular quality checks on operational outputs.
• Validate data integrity and perform data validation tasks.
• Provide administrative support for policy insurance processes and enhancements.

Required profile

• Bachelor's degree in Insurance, Finance, Business Administration, Economics, Information Systems or related fields.
• 2‑3 years of experience in Life Insurance Operations.
• Experience in QA/QC or testing is an advantage.
• Strong analytical and problem‑solving skills.
• Good understanding of life insurance business processes.
• Effective communication and stakeholder management abilities.
• Team player attitude.

Required skills

• System Management
• QA/QC
• Data Validation
• Policy Enhancements