Reservations Manager

About the role

Pullman Vung Tau, the first and only international five-star hotel and convention centre in Vung Tau, is looking for a Reservations Manager. The role covers revenue management, pricing strategy, forecasting and team leadership, and is based at the hotel in Vung Tau.

Key responsibilities

• Analyse channel distribution models and their impact on booking trends, and optimise pricing through BAR levels, stay restrictions and other tactics across all distribution channels
• Maintain rates that protect long-term customer relationships and work with the Revenue Management Team on effective rate packages
• Monitor transient, group and tour booking pace, and adjust pricing and availability controls; forecast rooms and revenue and load special events correctly
• Track and analyse competitor pricing and yield strategies, and take part in strategic planning, marketing plans and budgeting
• Chair and prepare materials for weekly revenue management meetings and prepare revenue updates
• Recruit, interview and select direct reports, develop team members, run performance reviews and maintain training programmes
• Keep up to date with the hotel's features, services and promotions, attend briefings and meetings, and follow fire and emergency procedures

Required profile

• Diploma in Tourism / Hospitality Management
• 3 years of experience as a Front Office or Reservations Manager, or 2 years in a related field
• Excellent reading, writing and spoken English
• Professionalism, sound human resources management and business acumen

Required skills

• Proficiency in MS Excel, Word and PowerPoint

What we offer

• Discounted rates at Accor hotels worldwide
• Talent development through Accor's learning programs
• Opportunities to grow within the property and across the world
• Corporate social responsibility and ESG activities