Service and Support Engineer

About the role

We are seeking a Service and Support Engineer to join our representative office in Ho Chi Minh City. The successful candidate will deliver industry‑leading technical support to customers across the Asia‑Pacific region, focusing on microgrid, generator control and protection solutions.

Key responsibilities

• Provide on‑site and remote troubleshooting for microgrid and generator control systems.
• Assist customers with the configuration, commissioning and maintenance of Energy Management Systems, BESS and PV control equipment.
• Diagnose and resolve protection issues in power distribution networks.
• Collaborate with engineering teams to develop bespoke solutions and technical documentation.
• Maintain accurate service records and report field observations to product development.

Required profile

• University degree in Electrical Engineering or at least 3 years of relevant experience.
• Strong communication skills to interact with customers at all organizational levels.
• Ability to work independently and as part of a regional support team.

Required skills

• Knowledge of PLC or microprocessor‑based controls, software and logic.
• Experience with microgrids, Energy Management Systems, generators, BESS and PV control systems.
• Understanding of protection schemes for power distribution systems.
• Proficiency with Microsoft Outlook, Word, Excel and PowerPoint.

What we offer

• Competitive monthly salary ranging from $1,100 to $1,800.
• Opportunity to work on cutting‑edge renewable energy projects.
• Professional development and training in advanced power technologies.